Logs not updating on travis-ci.com

Incident Report for Travis CI

Resolved

We are sorry for the temporary disruption. We've completed backfilling the logs. Due to the backfill process, jobs which were temporarily missing in the UI, may not automatically update in the web UI, so you should do a "hard" refresh of the page in your browser if you're not seeing them. If that does not help, please email support@travis-ci.com a URL to the build/job, and we'll look into it. Thanks for your patience and understanding while we worked through this.
Posted Dec 17, 2015 - 16:39 UTC

Update

We are nearly finished with migrating a set of build logs that were written to the previous database master, new logs are showing up correctly and we're backfilling the missing chunks. We'll update again when we're finished.
Posted Dec 17, 2015 - 16:20 UTC

Update

We are still working on transferring data from the old database.
Posted Dec 17, 2015 - 14:24 UTC

Identified

We've identified the issue to one of our components still connecting to the old database. We've updated the configuration so any logs after about 13:15 UTC will go to the correct database and will show up in the UI, and we're working on transferring the data that was written to the old database now.
Posted Dec 17, 2015 - 13:23 UTC

Investigating

We're investigating reports that logs aren't updating after the logs database maintenance on travis-ci.com.
Posted Dec 17, 2015 - 13:14 UTC